Pledge Processing Errors (Patreon)

Patreon is currently having payment issues. If you are a patron that uses a credit card, please check w/ your bank to approve the charge as non-fraud or update your payment method. Many of the creators I know have had 30-50% of their income essentially deleted, myself included  

This is still a thing, guys. Patreon sent me this email not too long ago on the subject.

Pay day is right around the corner, and we wanted to   check in with you before payments start processing on Sept 1st.

You may be aware that last month there were some   issues with declined payments, and confusion caused by patrons seeing a new   descriptor on their bank account. We’ve been working hard to limit the   amount of disturbance you might experience this month, and for a full recap   of what we’ve been up to with payment processors and why, you can read a blog post from Tyler, our VP of   Operations.

Additionally, we   want to make sure you have up to date information to share with your   patrons in case an issue arises.

If your patrons are having any trouble, here’s what they can   do:

If their bank suspects that the Patreon payment   is fraudulent, a patron can call up their bank to confirm the payment is   theirs and genuine. 

If their payment failed, they can follow these steps or switch to a different payment method.

They can reach out to the Patreon support team to get account   specific help.

Here’s what we’ll be   doing:

We’ll reach out via email to any patron who   receives a “declined” payment with info on what they can do and   how.

We will continue Patreon’s proactive practice of   retrying payments throughout the month.

Over the next 24-48 hours, you   might notice your dashboard fluctuate. We know you’re excited to get your   payout, but please sit tight as we process your payments fully before   relying on the numbers as your final monthly earnings. They may change a little   throughout the month, but don’t worry, that’s just us working in the   background retrying any declined payments.

Thank you for your patience while we put the necessary   work in to ensure that your art can continue being funded on Patreon. If   you need any help or have further questions, we’re just a few clicks away.

The Patreon team

Please check and make sure that your pledge was not declined, this month. Thank you.